Privacy Policy

Privacy Policy

This is the Privacy Policy for the website

MEDx eHealthCentre B.V. takes the greatest regard in protecting and processing customers’ and business connections’ personal details. Hence why our policy is fully compliant to these documents:

  • The European Court on Human Rights and Fundamental Freedoms (ECHR);
  • The International Covenant on Civil and Political Rights (ICCPR); and
  • The Dutch Constitution; and
  • "Wet Bescherming Persoonsgegevens" (hence on “Dutch Privacy Act”), the Dutch Privacy Act enforcing the protection of personal details;

What is personal information?

Personal information is the recorded information about an identifiable individual that may include his/her name, address, e-mail address, phone number, Computer's IP address or any other information according to the Dutch Privacy Act article 1 of theWbp.

While visiting we may ask you for personal information, for instance, when filling out the contact form. Example of this information can be from time to time and not limited to:

  • contact data (such as your e-mail address and phone number)
  • demographic data (such as your gender, your date of birth and your zip code), and
  • other information that you voluntarily choose to provide to us by e-mails or letters that you send us.

We can collect such information in various circumstances, as for instance but not limited to:

  • When you use the tools and services, such as searching for Healthcare Providers and searching for available appointments with Healthcare Providers
  • When you voluntarily provide information in free-form text boxes or images you may upload.
  • When engaging in talks with us related to the services provided by the platform.

For what concerns the information that is not mandatory, you may still access and use some of the services of the platform even if you choose not to provide us with it, but the efficiency of the services that require your Personal Information may suffer from it.

Purpose. saves and uses personal information for predefined purposes, as listed in the WBP by College Bescherming Persoonsgegevens.

Please find these purposes summarised below:

  • To verify whether or not MEDx HealthCentre B.V. can accept someone as a user.
  • To enter into contracts with you, by providing products, services and information.
  • To provide information about MEDx eHealthCentre products and services.
  • For security reasons or anyway to prevent, detect and investigate security breaches and potentially illegal or prohibited activities.
  • To maintain contact with you or other users of the Website.
  • To provide, maintain, administer or expand the Services, perform business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer.
  • To send you information about our services or products or to suggest you Health Care providers from time to time.
  • To customize and tailor your experience of the Services, which may include sending customized messages or showing you Sponsored Results that may be of interest to you based on information collected in accordance with this Privacy Policy

Where do we store your personal information?

Following a request of yours, we will send you a layout of the information regarding you held by us. You can do so by sending a request via your registered account.

Moreover, we will immediately process your request to erase or update this information stored in our database.

Unsubscription from personalised offers from

Should you decide to opt out from the personalised offers that MEDx eHealthCentre B.V. may address you, please let us know by opting out in the services provided to you.

Will we share this with third parties?

The data we hold will not be shared internationally nor will it be shared with other entities. Moreover, we will not sell this information nor process it for different purposes other than the functioning of platform. Yet we might need to share the information you provided us with in the following cases:

  • With Healthcare Providers with which you choose to schedule an appointment through our platform.
  • To a new entity resulting from the Merger, acquisition, scission or change of ownership of MEDx eHealthCenter B.V.

Third parties offers.

When subscribing to our platform, you will be asked whether you agree to us sharing your personal data with third parties for commercial and marketing purpose. Should you agree and decide at a later moment to opt-out from this condition, you can contact us at the references mentioned in this Privacy Policy asking for the amendment. We will not hold an answer for an unreasonable amount of time and provide you with a confirmation as soon as possible.

Minors on the platform.

It’s not in the platform’s purpose to collect minors’ information, unless assisted by an adult who is the legitimate parent, tutor or has legal representation. If we suspect that a minor has unlawfully accessed and subscribed for an account in our platform, we are entitled to remove the given account by providing reasonable notice.
Should you be appointed as tutor or hold legal power of attorney on behalf anyone, you will nevertheless be under the duty to provide us with truthful information related to this/these person(s).

Should we need to amend our behaviour towards your data, the envisaged procedure will be fully compliant to art 8 of WBP. Therefore:

  1. You need to grant us your unambiguous consent
  2. The process of data needs to be necessary for
    1. The performance of the contract or
    2. The compliance with a legal duty or to comply with a legal duty of ours
    3. The protection of a
      1. Vital interest of yours or
      2. Legitimate interest of ours or belonging to a third party unless where the privacy right is considered as prevailing.

Does collect sensitive personal data?

Sensitive Information means all those kinds of information related, but not limited to, an individual’s:

  • Racial or ethnic origin;
  • Political opinions;
  • Membership of a political association;
  • Religious beliefs or affiliations;
  • Philosophical beliefs;
  • Membership of a professional or trade association;
  • Membership of a trade union;
  • Sexual preferences or practices; or
  • Criminal record.
  • Health data does not aim to collect sensitive personal data. Anyway, should we need to collect such data, you will firstly and always be asked to consent to the uses of the data.

Security and retention period.

The acquisition, exchange and processing of personal data through this website is secured by means of safe technical measures. Generally speaking, MEDx eHealthCentre B.V. will not hold the personal data for a period longer than necessary.

Amendments to this Privacy policy.

We may, from time to time, deploy a unilateral amendment to this Privacy Policy and notify any user of such edit. Should you not agree anymore to these terms, you are kindly required to delete your account.

Cookie Policy

This is the Cookie Policy for the website

What are cookies

Cookies are small bits of information which are downloaded to the device you are using while you visit the Website. Each time that you visit our website, this device will be recognised and will render your visit a lot smoother.

Cookies temporarily stored in the Website allow us to customize a visit, for example by:

  • Showing relevant navigation settings
  • Remembering visitor preferences and data entered
  • Generally improving the user experience
  • Tailoring which kind of support or product is best for a visitor.

When visiting the Website, you agree by default that cookies are placed on your device.

The Website match information gathered from cookies with other information you provide about yourself, or other data that we have collected for the purposes as stated in MEDx Privacy Policy.

Cookie types

The Website uses up to __ types of cookies:

-Strictly necessary cookies:

Anonymous cookies that allow visitors to navigate around the Website, use its features and access secure areas. The information gathered by these cookies cannot be used for marketing purposes. If the use of this type of cookies is not allowed, various parts of the Website cannot be used.

-Unnecessary/Optional cookies:

These cookies are used to keep you logged in on secured parts of the Website after you have closed your browser.

-Performance cookies:

Anonymous cookies that help MEDx eHealth Centre B.V. improve its Website. These types of cookies collect information about how visitors surf the Website, for instance about most visited pages, or the number of error messages shown. An example of this type is WebAnalytics cookies.

The information gathered by these cookies cannot be used for marketing purposes, and is not distributed to third parties.

-Functionality cookies:

Anonymous cookies that allow the Website to remember visitor choices and preferences. Based on this information, the Website can show more relevant services to individual visitors. Examples of data gathered are country and language preferences.

Targeting cookies or advertising cookies:

With the permission of MEDx eHealthCentre B.V., this type of cookies is usually placed on the Website by advertising networks. They are used to:

  • Show relevant and personalised adverts
  • Limit the number of times each advert is shown
  • Measure the effectiveness of the advertising campaign

Remember your visit and share data collected with third parties, such as advertisers. Sometimes these cookies are linked to website functionalities provided by that third party.

Proactive chat:

Should you need personal assistance, we offer a chat session with one of our MEDx staff. This enables us to assist you directly.

Name of cookie-Purpose of cookie-Retention period

  1. cookie name-Purpose+description-year/months/days/hours
  2. cookie name-Purpose+description-year/months/days/hours
  3. cookie name-Purpose+description-year/months/days/hours

Can I disable cookies on my device?

You can disable all cookies on your computer. This is obtained by changing the settings of your web browser to block all cookies. Do bear in mind, however, that certain online features will then cease to work properly on your computer.

What does cookie acceptance involve?

The Website distinguish between cookies that are essential or useful for the use and improvement of the website and those that are not. The Website do not need to request permission to use necessary and useful cookies. If you click 'No', only the necessary and useful cookies will be used. If you click 'Yes', you accept all cookies, including those that are not essential in order for the website to work.